Dispatch workflow is one of the essential parts of fleet management that can be described as a global system of coordination and managing a vehicle and its driver from order receipt to driver assignment including order creation, scheduling, route creation, driver assignment, and fleet management in real-time. A well-built dispatch workflow is designed to improve the efficiency of the fleet operation, lower costs and fulfill orders in a timelier manner.

Scheduling lies at the heart of the dispatch workflow and refers to determining the ideal time slots to dispatch vehicles in response to customers’ requests, delivery deadlines, and fleet resource constraints. This optimization assists in maximizing fleet asset utilization, minimizing idle wait times and fuel consumption.

The second stage is route planning. Using information about traffic flows, customer pick-up locations, and road closures or roadwork – information that varies from one moment to the next and is especially volatile in big cities – technicians can generate optimal routes that minimize travel times and fuel consumption. Sophisticated dispatch systems such as the ones developed by TruckX can even update routes in real time as conditions on the road change, re-optimizing routes on the fly to guide drivers to take the best possible path at any given moment.

Efficient communication also plays a fundamental role in dispatch workflow, from the assignment and description of job duty to delivery status and updates, to prescription details and changes, to arrival time estimates, to tracking and logging of errands and network service records, which are critical links in the chain of delivery and are guaranteed for our client’s protection. TruckX pretty much enables all of that with a click or two, and getting drivers set up is a very straightforward process.